You can return any item purchased within 14 days of the delivery date.
If the purchase order was made through Amazon portal:
1. request an authorisation of return directly from Amazon
If the purchase order was made through winter-outfits.com store:
1. request an authorisation of return from your ‘my account’ section
Then here are the next steps:
2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
3. Pack the items in the order box you received (or any rigid carton box) and stick the pre-paid Colissimo label over the prior delivery information. Using the label provided will guarantee a refund in the event of theft or loss during delivery to our warehouse in France.
Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation e-mail.
Please find more information on the Return Policies (here)
We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation e-mail.
The time needed to process your refund is based on the credit card payment method: our bank will reimburse you within 7 business days of the Return Acceptance Confirmation e-mail. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.