Our purpose is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to cancel your purchase and return purchased products. You must inform the Vendor of your decision to cancel and can do so bycontacting us within fourteen (14) calendar days from the date on which you received the purchased product from winter-outfits.com. Returned items must be shipped back to the Vendor within fourteen (14) calendar days from the date you notify the Vendor of your decision to cancel. The products may be returned by dispatching the package through the shipping agent indicated by the Vendor (Colissimo), or through another shipping agent or postage method. We also invite you to complete the Return Form available on the web site in the Customer Care area, in order for us to provide you with a Return Number. It is not possible to return an item in exchange for another.
1. Terms and Conditions of Return
The right to return products shall be deemed correctly exercised once the following conditions have been fully met:
- we invite you to correctly fill in and submit either the online Return Form or this alternative Form (which you may post or email to us) within fourteen (14) calendar days from the date of your receipt thereof;
- the products have not been used, worn, washed or modified;
• the identification tag is still attached to the products with the disposable seal;
- the products are returned in their original packaging;
- the returned items must be shipped back to the Vendor within fourteen (14) calendar days from the date you notify us of your decision to cancel;
- the products should not be damaged.
If you have fulfilled all requirements set forth above, the Vendor shall refund the entire price for the purchased products. Should you decide to use the courier indicated by winter-outfits.com in the online Return Form, return shipping costs will be free and winter-outfits.com will pay the return shipping costs for you. However, if you choose to use a different courier or other postage method for your return, you will have to pay for the return shipping cost upfront and at your own expense in accordance with our returns instructions. Other than as set out herein, you will not incur any fees as a result of your request for reimbursement.
You will be notified if the returned products cannot be accepted. In this case, you may choose to have the products delivered to you at no expense to the Vendor. If you refuse the above delivery, the Vendor reserves the right to retain the products and the amount paid for your purchase of the products. Without limiting the paragraph above, the cancellation right set out above does not apply to:
- sealed products unsealed by you following delivery, where return of such products is unsuitable due to health protection or hygiene reasons;
- products comprising sealed audio or video recordings or computer software, if the product becomes unsealed after delivery;
- products which are made to your specifications or clearly personalized; or
- products which have become inseparably mixed with other items after delivery.
2. Refund Times and Procedures
After the Vendor has received the returned products and checked that the products meet all requirements, you will receive an e-mail that the returned products have been accepted. Whatever the form of payment you used (Credit/Debit Card), the Vendor will refund you all payments received from you. You may be liable for, and we may deduct from any refund due to you, any diminution to the value of the returned products caused by your handling of the products, save to the extent necessary to ascertain the characteristics, functions or nature of the products. Without prejudice to the above, and once the Vendor has checked that the return was carried out in compliance with the above conditions, the time period for refunding the amount you paid for purchasing the returned products depends on the payment type used:
- purchase by Credit/Debit Card: refund time will depend on the Credit Card company’s policies. We would like to assure you, however, that the value date for the credit will coincide with the date of the original payment; therefore you will not suffer any interest loss;
- payment by PayPal (where available): refunds will be credited to your PayPal account and will be visible immediately. Reimbursement time to the credit card associated with your PayPal account depends on the company that issued the card;
4. Identification Tag
All products sold by the Vendor include an identification tag with a disposable seal. Please try on the products without removing the tag and seal. Returned products without the tag or seal will not be accepted.
As advised by the Vendor, returned products may be shipped by the package delivery company Colissimo, using the printed label delivered once the authorisation of return request has been filled and approved. If you use Colissimo, the Vendor will be paying the shipping costs and track the package at any time. Please contact Colissimo (or visit their site: www.colissimo.com) to organise pick-up. If you decide to use a different shipping courier than the one provided by winter-outfits.com, you will have to pay for the cost of return shipping upfront and you will be responsible in case of loss or damage to the products during transport. For your protection, we recommend that you use a courier service if you choose to return the goods other than via the pre-paid mechanism and approved courier.